Address
MDLD 7088, Mile 4, Off Jalan Lahad Datu-Sandakan Highway, 91112 Lahad Datu, Sabah
Work Hours
Monday to Saturday: 8AM - 4:45PM
Sunday: 8AM - 12PM
PRIVACY POLICY
Effective Date: 23 February 2026
Solnex Engineering Works Sdn. Bhd. (“Solnex”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solnex.my/ or communicate with us via phone, email, WhatsApp, or other channels.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect and process the following personal data:
Information You Provide
Full name
Phone number
Email address
Company name (if applicable)
Address (if provided for site visit or installation)
Any information submitted through contact forms or WhatsApp enquiries
Automatically Collected Information
IP address
Browser type and version
Device information
Pages visited on our website
Date and time of access
Cookies and usage data
We only collect personal data necessary to provide our services and respond to enquiries.
2. How We Use Your Personal Data
Your personal data may be used for the following purposes:
To respond to enquiries and provide quotations
To provide solar system consultation and installation services
To communicate with you via phone, email, or WhatsApp
To provide customer support
For internal administrative and record-keeping purposes
To improve our website and services
To comply with legal and regulatory requirements
We do not sell or rent your personal data to third parties.
3. WhatsApp Communication
If you contact us via WhatsApp, you consent to receiving messages from Solnex Engineering Works Sdn. Bhd. regarding enquiries, quotations, service updates, and related communications.
We may use WhatsApp Business Platform to communicate with customers in accordance with WhatsApp’s Business Policy.
You may request to stop receiving WhatsApp messages at any time by notifying us.
4. Disclosure of Personal Data
We may disclose your personal data to:
Our employees and authorised representatives
Technical service providers (such as website hosting providers)
Professional advisors (e.g., accountants, legal advisors)
Government authorities where required by law
All third parties are required to handle your data securely and confidentially.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
7. Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent (where applicable)
Request deletion of your data (subject to legal limitations)
To exercise your rights, please contact us using the details below.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic.
You may choose to disable cookies through your browser settings. However, this may affect certain website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.
11. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Solnex Engineering Works Sdn. Bhd.
Email: inquiries@solnex.my
Phone: 017-867 1898
Address: MDLD 7088, Mile 4, Off Jalan Lahad Datu–Sandakan Highway,
91100 Lahad Datu, Sabah, Malaysia
